Monday, December 21, 2009

MSDN & Microsoft Licensing - Clear and Present Danger

Recently, Microsoft decided to alter it's licensing portal and Woe-Be-To-The Administrator who must wade through it.

I have been trying, unsuccessfully, for the past 2 business days to 'talk' with anyone in the Volume licensing department to activate my MSDN subscription.  How Frustrating! 

I called on Tuesday, December 15, 2009 and was told that their licensing site was offline for maintenance/upgrades and the person on the phone could not help me because their backend server was offline.  The system was supposed to return to production on December 17, 2009, but I was advised to not call on the 17th... and wait until the 18th.

So I did as instructed - what did I get for my trouble?
Thank you for calling. Due to high call volume, we are unable to answer you call at this time. Please try again at another time.

I hope to break through the Call Center hell shortly.

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